Guest Satisfaction

Dear Guests,

As Goldcity family, we would like to know you that your all comments are important to us.

• According to the Turkish standard İnstitute 10002 Complaint Management and Satisfaction system is applied in our hotel, all the complaints, requirements and opinions are recorded and evaluated.
• We response the complaints as soon as possible and the complaints evaluated unbiased and fair manner and no charge is expected for this.
• We aim to serve you in the best way by protecting the confidentiality of the guests’ personal information within this service.

Best Regards

Goldcity Management